Screening Team Leader - #2119982

Location: New York Street, Manchester City Centre
Salary: £27,375 per annum + £1,500 shift allowance
Working Pattern: Full-time hybrid role. Following training, you'll alternate between one week in the office and one week from home.
Hours: Monday to Friday, 37.5 hours per week (8:00am - 4:30pm). Two late shifts every four weeks on a rotating basis (one office-based, one remote), working 12:30pm - 9:00pm

About the Role

Reed Screening is looking for a Screening Team Leader to lead and develop a team of Screening Executives, ensuring a high-quality, compliant service is delivered to clients.

This is an excellent opportunity for a people-focused leader who enjoys developing others, driving performance, and improving processes within a fast-paced operational environment.

What You'll Be Doing

• Lead, coach and develop a team of Screening Executives.

• Monitor team performance, quality and productivity.

• Ensure compliance with regulatory, contractual and internal processes.

• Support internal and external audits.

• Drive process improvements and efficiencies.

• Build strong relationships with clients and key stakeholders.

• Support the continued growth and success of Reed Screening.

What We're Looking For

• Experience leading or developing a team.

• Strong performance management and coaching skills.

• Excellent customer service and stakeholder management experience.

• Strong organisational and communication skills.

• Call centre or contact centre leadership experience is advantageous but not essential.

• Experience in screening, recruitment, compliance, vetting, or another regulated environment would be beneficial.

Why Join Reed?

• £1,500 annual shift allowance

• Hybrid working

• Comprehensive training and development

• Clear career progression opportunities

• Generous annual leave, with the option to buy additional days

• Pension scheme

• Employee Assistance Programme and wellbeing support

• Paid sabbaticals and long-service awards

• Employee discounts and retail savings

• A supportive and collaborative working environment

Recruitment Process

An initial telephone interview followed by a face-to-face interview, including competency-based questions.

Apply Today

If you're an enthusiastic leader looking for your next challenge, we'd love to hear from you.

Join Reed Screening and play a key role in developing high-performing teams while delivering trusted screening services to organisations across the UK.