Senior Lettings Negotiator - #2112995

Senior Lettings Negotiator

Location - Manchester

Monday to Friday - No weekends!!

Basic Salary: Up to £32,000 + Commission & Bonus

About the Role

An exciting opportunity has arisen for an experienced Senior Lettings Negotiator to join a busy and growing residential lettings team based in Manchester city centre.
This is an ideal role for someone who thrives in a fast-paced, target-driven environment and enjoys building relationships with landlords and applicants while delivering excellent customer service. You'll play a key role in driving lettings performance, managing the full lettings process, and supporting the wider team to achieve outstanding results.

As a senior member of the team, you'll also assist with coaching colleagues, maintaining high service standards, and supporting the day-to-day operation of the branch.

Key Responsibilities

• Respond promptly and professionally to lettings enquiries via telephone, email, CRM systems and property portals.
• Arrange and conduct property viewings, presenting properties confidently and professionally.
• Build strong relationships with prospective tenants, understanding their requirements and matching them to suitable properties.
• Negotiate offers between applicants and landlords to secure successful lets.
• Follow up with applicants after viewings to maximise conversion rates.
• Manage and maintain applicant pipelines, ensuring all enquiries are progressed efficiently.
• Provide landlords with regular updates on market activity, applicant feedback and rental performance.
• Liaise closely with the tenancy progression team to ensure agreed lets move through to completion smoothly.
• Maintain accurate records of applicants, offers, viewings and property details using CRM systems.
• Ensure properties are marketed effectively, reviewing photography, descriptions and pricing where required.
• Identify opportunities to improve enquiry conversion, occupancy levels and customer service.
• Resolve landlord, tenant and applicant queries professionally.
• Assist with property launches, open days and new instructions when required.
• Ensure all activity complies with current lettings legislation and company procedures.

• Previous experience within residential lettings or estate agency.
• Proven success in conducting viewings, negotiating offers and securing lets.
• Previous experience in a senior or mentoring capacity would be advantageous.
• Excellent communication and relationship-building skills.
• Strong negotiation skills with a commercial mindset.
• Organised and capable of managing multiple priorities in a busy environment.
• Good understanding of the lettings process from enquiry through to tenancy progression.
• Strong attention to detail and excellent administrative skills.
• Positive, proactive and resilient attitude.

• 20 days annual leave plus bank holidays.
• Company pension.
• Regular company events and team incentives.
• Ongoing training, mentoring and career development.
• Genuine opportunities for progression within a growing business.
• Excellent transport links.