Night PA - Care Leavers (Manchester) - #2108603

Shift Pattern: 4 Nights On, 4 Nights Off

Hours: 9:30pm to 8:00am

We are seeking a Night Personal Assistant to provide overnight support within a supported accommodation service for young people and care leavers aged 18-25.

Working alongside a Security Officer, you will support the welfare of customers throughout the night, ensure the service remains well managed and safe, and complete a range of operational and administrative duties to support the daytime team.

• Provide support and guidance to customers during overnight hours.
• Respond calmly and effectively to customer welfare concerns or crisis situations.
• Conduct welfare checks and maintain accurate records.
• Complete administrative tasks and handovers for the day team.
• Report repairs and maintenance issues.
• Prepare vacant rooms for new customers.
• Liaise with contractors as required.
• Support customers with practical needs, signposting and benefit-related enquiries.
• Ensure all incidents, observations and actions are recorded accurately.
• Promote a safe, welcoming and supportive environment.

• Experience working with young people, care leavers, vulnerable adults or within a support setting.
• Ability to work independently and make sound decisions during night shifts.
• Strong communication and administration skills.
• Calm and professional approach when dealing with challenging situations.
• Understanding of safeguarding and customer wellbeing.

• Experience within supported accommodation, homelessness services or leaving care provision.
• Knowledge of trauma, mental health, substance misuse or housing-related support.