Investigation Officer - #2093310

Your new company
A regulatory organisation based in Manchester city centre are recruiting a number of Investigation Officers to join their busy team on a temporary basis. This is an exciting opportunity to play a key role in protecting the public by making enquiries into complaints.
Your new role

• Gathering, analysing and evaluating evidence to support decision-making
• Conducting initial enquiries through to managing the full investigation process through to referrals.
• Managing a varied caseload of complex investigations, ensuring compliance with legislation
• Draft clear, concise summaries and reports for decision-makers
• Liaise with various stakeholders throughout the process
• Maintain accurate records within internal systems
• Participate in case review meetings with senior managers
• Ensure performance targets for quality and timeliness are met
• Support safeguarding practices and uphold confidentiality at all times

What you'll need to succeed

• Strong analytical skills with the ability to interpret complex information quickly and accurately
• Experience managing complex casework and varied caseloads
• Excellent written communication skills, with the ability to explain decisions clearly in plain English
• Ability to work within structured policies, procedures, and quality standards
• High level of attention to detail and organisational skills
• Proven ability to handle confidential and sensitive information with discretion
• Understanding of the regulatory or healthcare environment
• Experience presenting information or supporting training delivery
• Experience supervising or providing guidance to colleagues

What you'll get in return
Hybrid working after the initial first week. 2 days a month in the office
35 hour working week. Monday to Friday. 9am till 5pm
Supportive and collaborative working environment
Central Manchester offices

What you need to do now


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