Call Centre Manager - #2087088

Location: Manchester

Salary: Competitive + Bonus + Benefits

Imperium Financial Recruitment is delighted to be working with a leading Manchester-based IVA volume provider that is seeking an experienced IVA Sales Manager / Call Centre Manager to oversee and develop a high-performing team of more than 30 advisors.

This is an excellent opportunity for a proven sales leader with experience within the IVA, debt solutions, financial services, or contact centre sector who is looking to join a successful and growing organisation.

As IVA Sales Manager / Call Centre Manager, you will be responsible for the day-to-day management, performance, and development of a large team of IVA Advisors. You will play a key role in driving sales performance, ensuring regulatory compliance, and maintaining high standards of customer service throughout the customer journey.

Key responsibilities include:

• Managing, motivating, and developing a team of 30+ IVA Advisors and Team Leaders.
• Driving sales performance and ensuring departmental targets are achieved.
• Monitoring KPIs and implementing strategies to improve conversion rates and productivity.
• Conducting regular coaching sessions, performance reviews, and one-to-one meetings.
• Ensuring all advisors adhere to FCA guidelines, company procedures, and compliance standards.
• Identifying training needs and implementing ongoing development plans.
• Producing management reports and analysing performance data.
• Working closely with senior management to develop and implement operational strategies.
• Managing recruitment, onboarding, and retention within the sales team.
• Maintaining a positive and high-performance culture within the contact centre environment.

The successful candidate will possess:

• Previous experience managing a large sales or contact centre team.
• Experience within the IVA, debt solutions, insolvency, financial services, or regulated sales environment.
• A proven track record of delivering and exceeding sales targets.
• Strong leadership, coaching, and people management skills.
• Excellent communication and stakeholder management abilities.
• Experience analysing performance metrics and implementing improvement plans.
• A strong understanding of compliance and regulatory requirements within a regulated environment.
• The ability to inspire, motivate, and develop high-performing teams.

• Competitive basic salary.
• Attractive bonus structure.
• Career progression opportunities within a growing organisation.
• Supportive and dynamic working environment.
• Ongoing training and professional development.
• The opportunity to lead a large, successful team within a market-leading business.

Imperium Financial Recruitment is acting as an employment agency for this vacancy.