2nd Line IT Support Engineer - Onsite in Manchester - #2085773

IT Support Engineer | Manchester City Centre | 1st / 2nd Line Support | Flexi time

Some support jobs are basically call-centre work with a different title.

Reset passwords. Close tickets. Escalate anything remotely technical. Repeat until burnout.

This isn’t one of those.

Standard 8 is representing a Manchester IT services team looking for an IT Support Engineer who can actually troubleshoot properly. Someone who understands that support is part technical ability, part communication, and part keeping calm while somebody insists they “haven’t changed anything”.

This is a hands-on 1st and 2nd line role supporting users across the business with the usual mix of desktops, laptops, Microsoft 365, printers, authentication issues, networking problems and all the random chaos that turns up in a real support environment.

Some fixes will take two minutes. Others will need proper investigation. Either way, you’ll be expected to take ownership, keep users updated and see problems through rather than bouncing tickets around for somebody else to deal with.

The environment suits someone who enjoys solving problems and wants to build proper technical experience rather than becoming a human password-reset machine.

Day to day

• Providing 1st and 2nd line IT support across the business
• Supporting Windows devices, laptops, printers and end-user hardware
• Managing Microsoft 365 user issues and administration
• Supporting Active Directory and Group Policy environments
• Troubleshooting networking and connectivity issues
• Investigating authentication, DNS and user access problems
• Setting up and maintaining user devices
• Escalating more complex technical issues where needed - but owning the process throughout

You

• Good working knowledge of Windows and Microsoft 365
• Experience with Active Directory and Group Policy
• Understanding of networking fundamentals, DNS and authentication
• Confidence supporting PC and laptop hardware
• Someone who can think independently rather than following scripts all day
• Strong communication skills and a calm approach under pressure

Useful extras:

• ITIL exposure
• Microsoft or other certifications
• Experience working in a fast-moving support environment

The important bit:

You do not need to know everything already.

What matters most is attitude. Curiosity. Reliability. The ability to troubleshoot properly and speak to people like an actual human being.

If you’re the type who enjoys figuring things out instead of immediately escalating every issue that looks unfamiliar, you’ll fit in well here.

To apply, send your CV to Standard 8.