Employee Relations Specialist - #2082596

Portfolio are proud to exclusively represent our client in their search for a HR Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, conducting webinars to prospective new clients and highlighting the service provided, resulting in a closed deal. We are looking for someone with Employment Law / HR knowledge and a solid undertanding of HR processes. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business!

Job Purpose

To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up.

The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal.

Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents.

Hours of work

Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm)

Day-to-day responsibilities include but are not limited to the below:

• To ensure that personal knowledge of HR and Employment Law and best practice is continually updated.
• To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully.
• To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner.
• To build relationships with BDMs in order to increase trust and use of the service.
• To critique prospective clients' documents to provide a report for BDMs to use as a sales tool.
• To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction.
• To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
• To provide clients with supporting information/documentation to assist them in the advice provided where applicable.
• To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
• To record contacts with BDMs to aid reporting to Management.
• To follow internal protocols for managing and escalating cases where applicable.
• To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added.
• To attend the company sales and advice conference and any training when required.
• To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly.
• To present internal training/buzz sessions and external webinars.
• To help to develop the New Business Support Team.
• To carry out other tasks that are deemed necessary by the Management Team.

Required skills and experience

• Ability to build and maintain excellent relationships with the BDMs.
• A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
• Ability to work in a fast paced environment.
• Strong time management skills ability to manage own diary.
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Commercial focused advice.

Benefits

• Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service
• Private health care cover after 5 years' service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthday leave
• Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service
• Group life insurance
• Eye care contribution
• Free fruit (office-based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink
• New Century food and drink discount
• Revolution De Cuba food and drink discount
• Cycle 2 Work scheme* after probationary period
• On site Gym
• Bright Exchange perks

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The Portfolio Group are acting on behalf of our client in recruiting for this position.