Support Engineer NHS - #1794790

• Do you like field-based IT delivery in the healthcare Industry ?
• Are you an expert in Azure Cloud SaaS tech solutions?
• You can enjoy an attractive competitive salary & home working with UK travel.

You will report directly to the Technical Director and be a key part of the technical team. You will deliver second- and third-line support across the SaaS application, internal systems, and Azure infrastructure. You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services.

You’ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks.

About the company

They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our ongoing growth, we are seeking an experienced and technically capable Support Engineer to join our team and play a vital role in supporting our internal systems, infrastructure, and healthcare customer base.

• Key Responsibilities

Deliver 2nd/3rd line technical support to both internal users and external healthcare clients

Support the clinical imaging product – our cloud-based Endoscopy reporting system – and related infrastructure

Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments

Administer system monitoring and alerts, issuing responses and updates as required

Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence

Manage and execute pre-defined and custom SQL scripts for data import and diagnostics

Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues

Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards

Contribute to internal knowledge bases and customer self-service tools

Participate in on-site customer visits as needed

Who We’re Looking For

Essential:

• 10+ years’ experience in IT support or systems engineering

• Strong technical skills in Azure infrastructure, Windows Server/AD, Linux, networking and firewalls

• Experience with SaaS application support and customer-facing technical troubleshooting

• Understanding of REST APIs, SSL/TLS, and HTTP technologies

Excellent communication skills – written and verbal – with clinical and non-technical audiences

Methodical, analytical, and service-oriented approach to problem-solving

Comfortable working in a high-trust, quality-driven environment with SLA commitments

Home-based, but - Willingness to travel to customer sites occasionally

Desirable:

Familiarity with CRM/ticketing tools

SQL scripting and basic database design experience

Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools

Exposure to scripting languages (BASH, Python, etc.)

Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (e.g., Ansible, GitOps)

Experience working in ISO9001/27001, Cyber Essentials/CE+ certified environments

• Healthcare IT experience, particularly in clinical imaging or endoscopy systems

Understanding of GDPR compliance and best practices

Why Join them?

• Competitive salary

• Comprehensive company benefits package

• Ongoing training and professional development

• A pathway to progress within a market-leading health tech organisation

• A collaborative and supportive technical team

• The opportunity to directly impact the quality of healthcare delivery across the UK

Apply Now

If you’re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we’d love to hear from you.Apply with your CV and a brief cover letter