Receptionist (Full Time) - King Street Townhouse Hotel - #1791910

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Hotel Receptionist

We are currently recruiting for an experienced Hotel Receptionist to join us at King Street Townhouse Hotel.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits Include

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty
  
  

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the Role

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits
  
  

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills
  
  

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.