Lettings and Customer Service Administrator - #1788920

NJOY Property Group are looking for a customer focused Administrator who has previous front of house experience. Primarily, your role will be to welcome new students from all over the world and helping them settle into their new home for the year.

As a Lettings and Customer Service Administrator, you will have a positive and proactive attitude, handling enquiries from students and private tenants.

This role is varied and is perfect for an Administrator who doesn't want to sit behind a desk all day. You'll get involved with property viewings, preparing tenancy agreements, and handling any client enquiries.

You will need to be able to demonstrate excellent communication skills and be a resourceful problem solver.

Duties Include

• Acting as front of house reception and for all incoming telephone enquiries and providing high levels of customer service
• Meeting and assisting private tenants, students and their families and assisting them with their enquiries
• Preparation of tenancy contracts and agreements
• Responding to emails using Outlook, updating Excel spreadsheets and using Microsoft Word to edit and prepare a variety of documents/reports
• Ensuring maximum tenancy levels are maintained
• First point of contact for complaint handling and debt recovery
• Arrange and carry out viewings on private and student properties, through to applications and agreeing to let properties
  
  

Skills & Experience Required

• Previous experience in a Reception/Front of House/Customer Service/Administration role is essential
• Good level of both written and spoken English as well as good numeracy skills
• Must be IT literate and familiar with using Microsoft Office
• The ability to problem solve and mediation with students who may experience conflict with other students
• Be able to work on your own initiative and as part of a team
• Excellent organisational skills
• Comfortable dealing with a distinct and diverse client base
• Knowledge of residential contracts would be desired, but training would be provided
  
  

Employment Terms

• Full-time / Permanent
• Holiday restrictions during certain periods due to business needs
• Monday to Friday - will require to work weekend on occasions due to business needs
• £26,310 - reviewed following the successful completion of probation period.
  
  

Please apply with an up to date CV.

Please note, this advertisement may close before the deadline if sufficient applications are received.

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