Key Account Manager - Cleaning services - #1787743

We are currently working with a specialist Cleaning and Waste Management service provider, to recruit a National Account Manager to service existing customers across the UK, with particular emphasis on the Midlands/North.

The role will be remote based with travel as and when required, and a head office in Manchester that may need to be visited occasionally. There is also a bonus in place which would bring the OTE to around £65,000 to £70,000

As a member of the National Accounts team this position will be instrumental in delivering the growth strategy and stability with existing customers, maximising revenue opportunities and creating long term sustainable relationships.

The person will be accountable for driving best value and building strong relationships internally and externally to enable the successful delivery of a wide range of specialist cleaning services across, Reactive, Project & Planned departments for customers.

Main responsibilities:

• Generate sales among existing client accounts, including upselling and cross-selling opportunities
• Operate as the point of contact for assigned customers
• Forecast and tracks client account revenues
• Work with Project Managers to deliver projects within client relationships, working to carry
• Identifies opportunities to grow business with existing clients
• Service multiple clients concurrently, often meeting deadlines
• Negotiate term agreements including price increases (annual and additional works)
• Building a strong, in-depth product knowledge and company systems
• Achieving and exceeding monthly client revenue targets based on budgets and forecasts
• Work closely with Internal Account Manager to deliver outstanding customer experiences
• To liaise with all internal & external stakeholders to determine appropriate operations and service delivery
• Educating clients to understand the features and benefits of our products and services
• Survey work requirements on site and work with operations and technical team to deliver quotes and proposals.

Candidate requirements:

• Good industry knowledge in the Specialist Cleaning and or Cleaning sectors
• Experience in an existing Account Management role within Facilities Management/Cleaning
• B2B experience – working in highly reactive commercial environment

• Strong negotiating and influencing skills with clients at all levels
• A proven track record of consistently achieving targets
• Ability to prioritise, work under pressure and meet deadlines
• Excellent communication skills
• Strong IT skills in CRM tools and ability to interrogate and present sales data
• Strong commercial awareness around pricing to deliver the required gross/net margins