DEPUTY MEETING & EVENTS PLANNING MANAGER - #1783736

Here at Leonardo Hotels we have an absolutely wonderful opportunity for a Meeting & Events Sales Office Manager to manage both the meetings and events team and department.

Some Of The Perks Our Colleagues Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
  
  

What we expect from you –

• Self-motivated and self-confident in all aspects of guest interaction.
• The ability to prioritise and delegate work whilst also providing training and coaching
• Be courteous and focused on providing a consistently high standards
• Standards driven and detailed oriented
• The ability to multi-task in a fast paced environment
• Be positive, enthusiastic, and professional.
• Focused on delivering targets and budgets.
• 1 year management experience
• Excellent verbal communication skills.
• Excellent negotiation skills
• Customer Focus – a commitment to customer service
  
  

The job –

• Deal with all meeting and event enquires
• Be responsible for updating S&C with accurate and relevant information as well as producing any reports that are required in order to measure progress and opportunity
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure the function sheets are distributed to the relevant departments in a timely manner, paying particular attention to the content detail
• Daily conference billing
• Manage all brochure requests, information and relevant details requested by clients
• Attend weekly revenue and operations meetings, ensuring all relevant figures are up to date
• Deal with complaints in a friendly and efficient manner ensuring guest satisfaction at all
• Be familiar with our sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up
• Being aware of potential highs and lows in the business and planning for
• Identifying, communicating and actioning all sales
• Complete monthly sales and statistical reports
• Being aware of VIPs and show rounds, communicating this to the teams.
  
  

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About The Midland Hotel

Situated in the heart of the city, The Midland is a luxury hotel in Manchester like no other. Host to an array of Kings, Queens, Presidents and Prime Ministers over the years, you can rest assured knowing that you'll be staying in one of most iconic and historic hotels in Manchester.

As a four star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, Adam Reid at the French and Mr Cooper's, an elegant Tea Room, a newly refurbished bar and lounge and 14 impressive conference and meeting rooms to fulfil all your business needs.

If you're looking to make the most of your time in Manchester, look no further than The Midland Hotel. Our guests will also benefit from our award-winning luxurious spa, The Spa At The Midland. Designed with relaxation in mind, our tranquil spa offers a wide range of treatments including our unique Rasul Spa experience.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!