Examiner Experience Partner - #1783551

Examiner Experience Partner

Fixed Term Contract until 30th September 2026

Manchester: £44.000 - £47,370

Guildford: £45,800 - £49,329

Hybrid Working

Be part of something that impacts over a million learners every year.

Think you know what it takes to shape the experience of 39,000 professionals?

Imagine influencing how thousands of educators engage with one of the UK's most trusted assessment organisations.

Could your relationship management skills help improve how we recruit, retain and support our associate community?

At AQA, you'll be part of a team of seven, including four Examiner Experience Partners, working to support over 35,000 examiners and subject experts. You'll enjoy a 35-hour week with hybrid working (2 days onsite, 3 from home), 25 days' annual leave plus bank holidays and Christmas closure, and access to modern office spaces-complete with a gym, games room and yoga studio in Manchester, and discounted eateries in Guildford. With nearly half of our roles filled internally, this could be just the start of your journey with us.

What will I be doing?

As an Examiner Experience Partner (which internally is known as an Associate Experience Partner), you'll build and maintain strong relationships with internal teams and our associate community, using data insights to drive improvements in engagement, retention and compliance. You'll lead on communications, support change initiatives, and ensure the associate voice is heard across AQA. With autonomy over your area, you'll be trusted to deliver meaningful improvements that directly impact how our associates work with us.

What do I need to be successful?

• Proven experience in relationship management across varying levels of seniority

• Strong communication skills, including handling sensitive or complex conversations

• Ability to manage multiple stakeholders and influence outcomes

• Experience using data and MI to inform decisions and improve processes

• Organisational skills to balance competing priorities

• Understanding of customer needs and how to align team efforts accordingly

What next?

Every year we make results happen for millions of learners across the UK. To explore how you can be a part of that, apply through the link and upload your most recent CV.

You could wait until applications close at 23:59 on Tuesday 8th July to apply, but we will be reviewing applications as they come in and reserve the right to close the advert early should we find the right person, so apply today if this sounds like the role for you.

Interviews will be held face to face in the Manchester and Guildford office from week beginning 14th July.

Every application will receive a response.

#CRE23

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and supported to thrive.