Customer Success Manager - #1780441

Partful is on a mission to revolutionise the aftersales experience for manufacturers. Our interactive 3D parts catalogues and work instructions are transforming how OEM's deliver support—improving customer experience, reducing support costs, and increasing aftersales revenue. With significant growth, global customers, and strong investor backing, we’re building a high-performing marketing team to match our ambitions.

Our software creates everlasting connections between manufacturers and their loyal dealer networks. We provide our clients with the tools to provide outstanding and innovative technology to support their aftersales, spare parts and assembly line instruction programmes across the globe.

You will own the full customer journey, working with well established brands you will support them with onboarding and deliver training on how to get the best from our platform while maximising client satisfaction and driving revenue and retention.

Reporting to the Head of Customer Success, you will:

• Be responsible for owning relationships with new and existing clients, manage onboarding, delivery of contractual elements, training, increase adoption and drive high levels of customer service.
• Identify opportunities for upselling and maximising client value.
• Develop and maintain client success metrics and provide reports and insights on partner performance.
• Ensure engagement and adoption of our solutions according to customer objectives.
• Drive new ideas and innovation on new/different ways of working with our partners to drive higher commercial value both for Partful and the clients.

About you:

• Have 3+ years experience managing a client portfolio.
• Agile and able to move with the requirements of the role. This will not be a strict and rigid job role. As a tech start-up, your role may require you to support with other duties and tasks to ensure absolute client satisfaction.
• Commercially driven.
• Inquisitive and always looking for optimal ways to do things.
• Comfortable working across multiple departments with stakeholders at different levels to drive client-led improvements.
• Strong time and priority management skills.
• Great at networking and building relationships.
• Analytical and process-oriented.
• Excellent communication skills (verbal & written) and confident presenter and speaker.

Why Join Partful?

• Be part of a rapidly scaling startup with a genuinely exciting product
• Autonomy, ownership, and the freedom to try new ideas
• Supportive team culture that celebrates wins and learns fast from failures
• Opportunities to grow into a leadership role as the team expands
• Flexible working, wellness support, and the chance to shape the future of digital aftersales