Paralegal - Travel Law - #1778961

Job Description

Job title: Paralegal – Travel Law

Department: Personal Injury

Location: Manchester – Hybrid working

Reporting to: Partner

Hours: 9:30am – 5:30pm, Monday to Friday. Some flexibility is required from time to time to meet the professional requirements of the role.

Contract: 12 Month FTC, Full time

About The Team

This role is part of the Travel Law team within the Personal Injury Department and will be primarily dedicated to supporting the ongoing SDF group action The matter is legally and logistically complex, requiring close coordination between claimants, medical experts, international contacts, and legal professionals.

As a Paralegal, you will assist with the day-to-day management of the group action, including taking and drafting witness statements and Schedules of Client Information, reviewing medical and travel documentation, organising evidence, preparing case summaries and bundles, and communicating directly with clients. You will also help ensure consistency and efficiency across the group claims, working in line with the firm's established group litigation protocols.

You will work under the supervision of Clare Campbell, Jill Paterson and Colin Murphy, all Partners who lead the SDF litigation and bring extensive experience in high-profile travel law cases. This is a rare opportunity to work on a headline group action, gaining hands-on experience in mass litigation, international claims, and claimant-focused legal practice. The team is collaborative, fast-paced, and committed to delivering justice for clients affected by serious failings abroad.

Overall purpose for this role

• Provide reliable and efficient litigation support primarily to your supervising fee-earner but also to assist with the work of the team.
• Undertake a wide variety of administrative tasks as set out below.
• Undertake other ad-hoc duties as required from time to time.
  
  

Main Duties And Responsibilities

• Assist with drafting documents, client liaison, research work, general correspondence, and administrative support.
• Sort and review medical and financial records, liaise with medical professionals, financial institutions and other solicitors.
• In the absence of your supervising fee-earner, ensure that urgent matters are referred to appropriate personnel.
  
  

File/case management

• To obtain accurate information and instructions from clients, analyse the legal and practical aspects of their claims and obtain the necessary documents/evidence to provide preliminary advice on liability/quantum/costs & funding.
  
  

Client relations

• Telephone clients/other contacts as and when necessary, dealing with such calls in a courteous and efficient manner.
• Communicate effectively; be approachable and professional in all dealings.
• Ensure cheques are requisitioned / paid in as instructed. To ensure monetary transactions are dealt with efficiently and in accordance with firm procedures.
  
  

Information Technology

• To utilise I.T. to provide a quality, cost effective and efficient service to clients.
  
  

Training

• To keep up to date by attending in-house seminars, through research, reading and attending courses if appropriate.
  
  

Any other tasks as might be required from time to time.

Essential Experience

• Excellent academics (including a LLB or PGDL/conversion course or equivalent)
• Previous paralegal or litigation experience.
• Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.
• Demonstrable experience in using a variety of IT packages (MS Word, Excel, Case Management Systems, Outlook).
• Proven ability to communicate accurately, clearly, and concisely, both verbally and in writing with a wide range of clients and various stakeholders.
• Proven ability to work in an organised and methodical manner and ability to manage own workload.
• Proven ability to work and contribute in a team environment.
  
  

Desirable Experience

• Relevant experience in personal injury
• Relevant experience in drafting clear and concise legal notes and correspondence.
• Experience in sorting and reviewing medical and financial records.
• Experience in interviewing clients and taking witness statements, dealing sensitively, and managing difficult conversations.