Credit Collector - #1778811

CREDIT COLLECTOR/ MANCHESTER / HYBRID/ PERMANENT/ £24000 - £26000 (DEPENDANT ON EXPERIENCE) PLUS BENEFITS

About The Team / Role

WEX Europe is a leading provider of Fuel cards. We manage a range of flexible fuel cards in several kay markets across Europe and due to ongoing growth, we are looking to recruit a Credit Collector to join our Credit team.

The Collections Advisor will report to the Credit Team Leader and have a remit to manage customer contact in accordance with the Credit Policy and Best Practice guidelines. Customer profiles range from Sole Traders to Large Multinational companies, Resellers and Oil Company Employees. In addition, WEX Europe Services has a growing Partnership portfolio in the UK. This role is based in Manchester but the Company operates hybrid working.

What’s on Offer?

• Highly competitive salary of £24,000-£26,000 (Dependent on experience)
• Annual company bonus
• 37.5 hour week- Monday to Friday- no evenings or weekends
• Hybrid working from our Manchester City Centre office
• Industry leading pension scheme
• 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Discount & perks platform
• Employee wellbeing
  
  

How You’ll Make An Impact

• Collections activities (All Customer Types):
• Respond to failed Direct Debit / Card collections and Non-DD overdue balances in-line with company procedure, securing payment by alternative methods, including bank transfers and Credit/Debit card payments as soon as possible.
• Deliver improvements in overdue balances and complete call volumes to meet personal objectives.
• Ensure all cash receipts are coded and allocated on a daily basis (for the prior day receipts) ensuring full management of the cash process.
• Daily checks to be carried out in BOA for the unpaid direct debits and incoming receipts and deposits.
• Resolve technical DD issues with customer or bank, and reapply for DD collection, as appropriate.
• Prepare and work from a weekly Debt Ledger ensuring accounts are coded correctly and noted.
• Prepare and send Dunning letters in line with company procedures.
• Escalate problematic accounts to Team Lead if approval for next collection action as required.
• Pursue all collections activity (by telephone and email) on overdue balances to pre-legal stage in accordance with Credit Best Practice.
• Answer all in-coming Credit calls.
• Resolve Credit customer queries and refer queries to other relevant departments when necessary for resolution
• Refer all allegations of Fraud to Team Lead and local Fraud Coordinator.
• Apply Account blocks to delinquent customer accounts in line with company procedure.
• Maintain comprehensive Customer Account contact records to reflect all Collections/contact activity (CMIS, Bridge and Salesforce notes), ensuring we have a full audit of customer conversations and correspondence
• Submit refund requests in response to credit related queries, as applicable.
• Credit Limit Management activities:
• Respond to requests from Risk or Management to contact customers to assist with decisions regarding Credit Limit changes to keep a customer trading within authorised terms. For example:
• Investigate reasons for volume changes
• Request financial information
• Negotiate changes to Customer Accounts relating to security, invoice frequency and/or payment terms
• Prepare and send general correspondence to customers when required.
• Build and maintain a strong working relationship with Team Lead and other functions.
• As part of the Team, provide support/cover for other roles within the Credit Department/ Business as and when required.
  

Experience You’ll Bring

• Prior experience of successfully collecting debts from Consumer and B2B.
• Languages required: English (Fluent)
• Strong PC skills, especially MS Excel
• Would be of an advantage if applicants have prior exposure to, or previous experience of Fuel Card Market
• CICM or AAT
• Confident, assertive telephone manner
• Highly organised and self-motivated
• Strong negotiation and call handling skills
• Strong communication and people skills
• Good eye for detail
• Positive Attitude and enthusiasm towards work
• Ability to priortise and manage own workload
• Ability to work well in a close team
  
  

What’s next?

If you have the skills and passion to be our next Credit Collector, we would love to hear from you. APPLY NOW for immediate consideration.

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application

We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.