Technical Support Advisor - #1778572

What You Will Do

At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.

We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.

What We Offer

• Competitive salary
• Shift pattern: 4 on / 4 off schedule, including one day: 7am-7pm and three days: 7am-6:30pm, followed by four days off
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values
  
  

How You Will Do It

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift including weekend work. Shift pattern: 4 on / 4 off schedule, including one day: 7am-7pm and three days: 7am-6:30pm, followed by four days off.

How You Will Do It

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems
  
  

Required

What we look for

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience
  
  

Preferred

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service