CRM Systems Manager (Microsoft Dynamics 365) - #1777765

CRM Systems Manager (Microsoft Dynamics 365)Location: Remote (UK-based) –LondonSalary: £50,000 per annumWorking Model: 100% remote | Optional office meet-up 1x per monthOverviewA fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation. The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.

Key ResponsibilitiesAct as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements. Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps). Collaborate cross-functionally to increase adoption and embed the CRM system across departments.

Manage third-party supplier relationships, system licences, and support contracts. Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives. Oversee data integrity, compliance (including GDPR), and user training.

Support portal integrations and contribute to ongoing system development initiatives. Ideal Candidate ProfileProven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant. Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).

Hands-on experience with Power Platform – Power Automate, Power Apps. Strong background in requirements gathering, basic configuration, testing, and user support. Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.

Experience within not-for-profit, membership, or service-based organisations would be advantageous. Strong working knowledge of GDPR, InfoSec, and Office 365 architecture. Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.

Why Apply? Join a respected national charity with a genuine people-first approach. Play a pivotal role in shaping their CRM system and digital future.

Enjoy a flexible, remote-first working culture with meaningful work and a flat structure. Excellent work-life balance and supportive leadership team. If you are interested, please send your CV to – ************@conspicuous.com