Service Desk Engineer - #1775322

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.

What You’ll Be Doing:

• Acting as the first point of contact for IT support requests via phone, email, and ticketing systems


• Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users


• Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications


• Managing Active Directory tasks such as user account creation, password resets, and permissions


• Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals


• Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication


• Assisting with basic network troubleshooting and connectivity issues


• Documenting solutions and contributing to the IT knowledge base for future support


• Supporting IT onboarding processes for new employees

What Experience We’re Looking For:

• Previous experience in a Help Desk, Service Desk, or IT Support role


• Strong knowledge of Windows OS and Microsoft 365 administration


• Experience with Active Directory (user management, password resets, group policies)


• Ability to troubleshoot hardware, software, and basic network issues


• Excellent communication skills, with the ability to support both technical and non-technical users


• Experience using ticketing systems and following ITIL-based service desk processes


• A proactive and customer-focused approach to problem-solving

Desirable but not essential:

• Experience with Microsoft Azure or cloud-based IT support


• Knowledge of ITIL principles or certifications

What’s In It for You?

• Ongoing professional development and training


• Annual performance-based bonus


• Free on-site parking


• Competitive company pension scheme


• Opportunities to gain certifications