Customer Experience Manager - #1772216
Williams Motor Group
Date: 7 hours ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Customer Experience Manager at Williams BMW Manchester
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.
We take great pride in delivering excellent service to our customers at all times.With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.
Working 8:00am – 6:00pm Monday to Friday (45 hours), plus Saturday on a rota basis 8:30am - 12:30pm
Our Customer Experience Manager is an integral part of the service team. Your role is to ensure we deliver exceptional customer service, standards and processes.You will work closely with the service Manager and the team to help create long-lasting relationships that build the service offering for now and in the future. As part of a busy team, you will be an active team player who is continually focussed on the needs of the customer. Excellent Communication and good IT skills are essential
We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:
Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.
No Agencies
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.
We take great pride in delivering excellent service to our customers at all times.With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.
Working 8:00am – 6:00pm Monday to Friday (45 hours), plus Saturday on a rota basis 8:30am - 12:30pm
Our Customer Experience Manager is an integral part of the service team. Your role is to ensure we deliver exceptional customer service, standards and processes.You will work closely with the service Manager and the team to help create long-lasting relationships that build the service offering for now and in the future. As part of a busy team, you will be an active team player who is continually focussed on the needs of the customer. Excellent Communication and good IT skills are essential
We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:
- Up to 27 days holidays (based on length of service), plus 8 bank holidays
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children’s Christmas party & staff party
- Staff discounts
- £1,000 referral scheme reward
- Subsidised prestige car scheme for employees
- Onsite parking
Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.
No Agencies
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