Customer Service Assistant - Retail - Wigan - #1771866
Avanti West Coast
Date: 8 hours ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Job Description
This role is only open to candidates who are current Avanti West Coast Employees. Applications from external candidates for internal-only roles will not be considered and will be withdrawn
Our stations team at Wigan is looking for enthusiastic individuals to join as Customer Service Assistants - Retail
At Avanti West Coast, our mission is to be the transport of choice, connecting customers and communities across the West Coast
Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others?
This is YOUR opportunity!
We are setting new standards for customer experience and operational excellence across our network, serving over 500,000 customers weekly. Our Stations Customer Service Assistants are committed to safety and ensuring the network runs smoothly
Bring your authentic self to make customers' experiences memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant within Retail, you will: Provide travel assistance, information, and guidance to ensure customers are well-informed and confident in their travel
Assist with travel needs, offer reassurance, and provide accurate journey advice
Guide customers through ticket purchasing, assist with timetable inquiries, manage queues, and support ticket machine usage for efficient service
Full training will be provided for this role
Benefits include:
Final salary pension
Free travel on Avanti West Coast for you, your spouse/partner, and dependents
Privilege Travel card (75% off fares with other train operators for leisure)
30 days holiday, increasing to 37 days with service
10 free journeys on other First Group Train Operators
If you're excited about this opportunity, we want to hear from you! Apply now to join our Euston team and make a difference
We value diversity and are committed to an inclusive workforce where everyone can be themselves. We celebrate differences and recognize their importance in our team
Our Values: Passionate
Committed
Integrity
Ambitious
Authentic
#J-18808-Ljbffr
This role is only open to candidates who are current Avanti West Coast Employees. Applications from external candidates for internal-only roles will not be considered and will be withdrawn
Our stations team at Wigan is looking for enthusiastic individuals to join as Customer Service Assistants - Retail
At Avanti West Coast, our mission is to be the transport of choice, connecting customers and communities across the West Coast
Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others?
This is YOUR opportunity!
We are setting new standards for customer experience and operational excellence across our network, serving over 500,000 customers weekly. Our Stations Customer Service Assistants are committed to safety and ensuring the network runs smoothly
Bring your authentic self to make customers' experiences memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant within Retail, you will: Provide travel assistance, information, and guidance to ensure customers are well-informed and confident in their travel
Assist with travel needs, offer reassurance, and provide accurate journey advice
Guide customers through ticket purchasing, assist with timetable inquiries, manage queues, and support ticket machine usage for efficient service
Full training will be provided for this role
Benefits include:
Final salary pension
Free travel on Avanti West Coast for you, your spouse/partner, and dependents
Privilege Travel card (75% off fares with other train operators for leisure)
30 days holiday, increasing to 37 days with service
10 free journeys on other First Group Train Operators
If you're excited about this opportunity, we want to hear from you! Apply now to join our Euston team and make a difference
We value diversity and are committed to an inclusive workforce where everyone can be themselves. We celebrate differences and recognize their importance in our team
Our Values: Passionate
Committed
Integrity
Ambitious
Authentic
#J-18808-Ljbffr
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