Kilian Paris & Frederic Malle Selfridges Exchange Counter Manager - #1769700

In the pursuit of ultimate luxury, KILIAN was founded over a decade ago by Kilian Hennessy. KILIAN Paris counts today over 34 unisex fragrances across five olfactive families - all inspired by our founder’s olfactive memories and his passion for nightlife, extravagance and elegance.

To enter the world of KILIAN is to cultivate your creativity and style, to find the scent that resonates with your unique self and becomes a signature of your identity. As Counter manager, you will bring this in-store experience to life through your flair for business planning and leadership of a high performing team.

Compensation And Benefits

• Competitive industry salary.
• Commission scheme
• Product discount
• Training & development
  
  

Qualifications

You will have:

• Proven retail management/assistant retail management experience preferably within Beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis and staff scheduling.
• Proven track record of leading, coaching and developing a team to succeed.
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country.
  
  

Frédéric Malle introduced Editions de Parfums in 2000, as a completely original concept whereby the world’s greatest noses composed exclusive, creative fragrances that would be sold under their creators' names. In an era in which most companies attach more importance to brand names, Malle brings the attention back to the product itself: perfume.

As one of our skilled Fragrance Specialists, you will use your authentic approach and passion for our perfumes & scent services to provide unique and inspirational in-store experiences that ensure customers find the perfect scent for gifting or that best expresses their own singularity and resonates with their innermost self.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development
  
  

About You

You will have:

• A passion and energy to provide inspirational, authentic and personalised customer service
• An approachable, friendly with a ‘can-do’ attitude.
• Confidence in speaking to customers, get to know them and understand their needs to best cater to them
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country
  
  

Description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
  
  

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance.
  
  

Qualifications

• Experience in a fast⁃paced retail and/or consumer facing environment
• Ability to drive self⁃development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills