Guest Service Assistant - Hampton by Hilton Manchester Northern Quarter - #1762685

RBH Hospitality Management


Date: 20 hours ago
City: Manchester
Contract type: Full time
Work schedule: Full day
RBH Hospitality Management
Guest Service Assistant - Hampton by Hilton Manchester Northern Quarter

JOIN US


At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey


OUR HOTEL


Nestled in Manchester's trendy Northern Quarter, Hampton by Hilton offers 221 rooms with a fresh, modern style right in the city's creative and cultural hub. The hotel features a vibrant breakfast area, a 24-hour fitness center, and a cozy lobby bar, all designed to reflect the area's unique character. With its lively surroundings and modern amenities, Hampton by Hilton Manchester Northern Quarter provides a dynamic and inviting setting in one of Manchester's most exciting neighborhoods.


OUR BENEFITS


You will have access to a benefits package we believe truly works for our people



  • Discounted hotel room rates for you and your friends & family

  • An additional day's leave for your birthday

  • Enhanced Maternity, adoption & shared parental leave

  • Course Sponsorship

  • 30% F&B discount at RBH hotels

  • Refer a Friend scheme (earn 250 for each referral up to 5 referrals)

  • Flexible working arrangements

  • Wagestream - choose how and when you get paid

  • Life Insurance

  • Employee Assistance Programme

  • Social and wellness events and activities all year round

  • Free meals on duty saving you over 1000 per year


And much much more!


A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL


What you'll be doing


  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.

  • Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.

  • Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.

  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.

  • Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.

  • Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.

  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

  • Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

    • WHAT WE NEED FROM YOU


  • A welcoming personality who loves connecting with people and making their day brighter.

  • Strong communication skills, comfortable chatting with guests and coordinating with team members.

  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.

  • A problem-solver who can think on their feet, handling any situation with a positive attitude.

  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.

  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.


    • EQUAL OPPORTUNITIES


    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Assessor / Trainer - Data Technician and Business Analyst

    KM Education Recruitment Ltd,
    £55,000 - £60,000 / year
    1 hour ago
    KM Recruitment is a specialist UK wide recruiter for the Skills and Employability SectorsJob Title: Assessor / Trainer - Data Technician and Business AnalystLocation: Home/Field based - Must be flexible with travelSalary: up to £60,000 + expenses + Much MoreType:...
    KM Education Recruitment Ltd

    Maintenance Engineer

    Innovate Recruitment Ltd,
    £45,000 - £60,000 / year
    1 hour ago
    Job Overview:We are seeking a skilled and qualified Electrical Technician with an NVQ Level 3 in Electrical Engineering (or equivelent) The ideal candidate will have experience working with Siemens PLC and HMI systems. This is an exciting opportunity to work...
    Innovate Recruitment Ltd

    AI Consultant - Remote

    Tenth Revolution Group,
    £45,000 - £60,000 / year
    2 hours ago
    A growing Microsoft Partner Consultancy are looking for a passionate AI Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to regular company conferences and events. For this reason,...
    Tenth Revolution Group