Domestic Abuse Worker (Referral Line) - #1717838

Dear, Idea makers, Boundary Pushers, Problem Solvers, and Forward Thinkers! Are you looking for a rewarding role where every day is different?

The Pankhurst Trust brings together Manchester Women’s Aid and the Pankhurst Centre. We work together to ensure the story of the women who won the vote continues to inspire us all, and to ensure that those suffering from domestic violence and abuse get the confidential help they need. We are a group of female champions, empowering women across Manchester and beyond.

If you have a big heart and take pride in making a difference, you may have just stumbled upon your dream role!

But first, what’s in it for you?

• A competitive salary of £23,483 to £24,432 per annum
• A flexible working week of 35 hours
• A generous annual leave entitlement of 25 days plus bank holidays
• The opportunity to purchase additional annual leave
• Enhanced sick pay, and family leave and pay
• Above market average pension
• A fully funded Enhanced DBS check
• An Employee Assistance programme to support your wellbeing, along with external clinical supervisions where applicable
• Investment and commitment to your ongoing Training and Development
• If that wasn’t enough, we’ll also celebrate your Birthday with you (after a qualifying period) and let you take the day off, as well as allowing one day a year of paid volunteering.
  
  

As a Domestic Abuse Worker (Referral Line), you will:

• Work with individuals who have experienced domestic violence and abuse through the provision of practical and emotional support
• To answer all incoming calls regarding referrals and enquiries and act as first point of contact
• To assess the needs of service users ensuring their safety at the point of contact
• To upload all referrals onto Oasis and attempt contact within 48 hours
• To complete initial DASH assessments of risk where appropriate.
• To provide advice on housing, safety, and civil options where appropriate
• Ensure all relevant case management has been completed on time; case notes, DASH, service user information etc…
• To assist with the Drop In Service when necessary
• To assist any service user coming to the Pankhurst Centre for domestic abuse related support.
• To report any safeguarding concerns to the relevant Line Manager
• To work to Leading Lights standards
  
  

To be successful as a Domestic Abuse Worker (Referral Line) you will need to:

• Have a minimum of GCSE or equivalent in English and Mathematics
• Having a relevant professional qualification such as NVQ in Health and Social Care would be advantageous
• Have experience of carrying out risk assessments, needs assessments, and support planning
• Have experience of group development and group facilitation
• Have an excellent level of understanding of the impact of domestic abuse on individuals and families
• Have a good level of knowledge of statutory and legal provisions for people experiencing domestic abuse, as well as welfare benefits, housing options or other appropriate support services
• Be an excellent communicator both written and spoken and be an empathetic, confidential, team player
• Have excellent levels of numeracy, literacy, and IT skills.
  
  

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. This is a fabulous opportunity to work with some wonderful teams and truly inspiring women, and as such, please note that this role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1.

If you are passionate about working with vulnerable women as a Domestic Abuse Worker (Referral Line), then apply NOW!