Cloud Engineer - #1715066
ANS Group
Date: 10 hours ago
City: Manchester
Contract type: Full time
Work schedule: Full day
This role will be supporting and managing around 25 enterprise level Azure customers along with the rest of the team. The engineer will require skills in Azure alongside an interest in DevOps tooling such as Terraform, Azure DevOps and AKS.
What You'll Be Doing...
What You'll Be Doing...
- Ensure all tickets are managed within service level agreements and KPI’s.
- Ensure clear ticket updates.
- Work within ITIL framework service delivery procedures.
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
- Manage own ticket queue and assist other team members where appropriate.
- Assessment and ownership of changes to customer environments.
- Designing changes for service improvement.
- Configuring Azure Cloud Infrastructure.
- Raise awareness of issues to Problem Manager and assisting with resolutions.
- Contribute towards continuous service improvement alongside service managers.
- Service Desk/Support experience at 2nd or 3rd line level.
- A thirst for continuously improving technical knowledge.
- Effective troubleshooting methodology
- Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
- Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS.
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