Business Development Manager - Managed Services - #1707992

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

JOB SUMMARY

The CDW Solution Sales organisation collaborates with Segment Sales and is responsible for delivering high value outcomes and experiences to our existing and prospective customers across a variety of technology growth pillars including Hybrid Platforms, Modern Workspace, Security and Digital Enablement. Within Solution Sales are multiple teams, including Managed Service Sales which spans across all CDW growth pillars.

The role of the Managed Service Sales Business Development Manager is focussed on the following core areas:

• Result-driven sales overlay resource focussed on delivering successful financial metrics for the business
• Sales Specialist and Subject Matter Expert across Managed Services
• Leading new business Managed Service opportunities across all CDW Managed Service go-to-markets, including Managed & as-a-Service, Maintenance & Support, Service Desk & Experience Services, and Technology Lifecycle Services.
• Create and execute on a SMART business plan that delivers against targets and KPI’s.

This role is responsible for maximizing revenue and GP growth by driving close partnerships both internally and externally and aligning with CDW’s Managed Services growth objectives. This will be supported with joint initiatives as per an agreed business plan.

KEY RESPONSIBILITIES

• Establish new relationships within CDW and externally within the client/prospect base to drive performance goals e.g., revenue/profit contribution.
• Meet assigned targets for profitable sales volume and strategic objectives/KPI’s.
• Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel.
• Own the execution of the business plan against defined milestones & metrics.
• Apply knowledge, skill and subject matter expertise as the sales lead on opportunities across all CDW Managed Service go-to-markets, offers and capabilities.
• Understand and promote all relevant initiatives and campaigns to maximize the sales opportunity.
• Own and manage your services pipeline and forecast where relevant to do so.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Demonstrable experience in delivering successful sales growth performance – running a structured sales cycle from start to finish.
• An existing understanding of the Managed Service Provider market, including experience selling across a variety of service categories and how these address challenges to drive outcomes for organisations and buyer personas.
• Experience of working in sales environments and contributing to sales proposals, bid responses and customer meetings.
• Excellent interpersonal skills (articulate and engaging)
• Experience in building positive working relationships with internal and external customer.
• Strong planning, organisation and reporting skills.
• Desirable experience of working in or an understanding of the working as an overlay

ESSENTIAL ATTRIBUTES

• Proactive approach to building relationships
• Positive and energetic attitude
• Self-starter and ability to work independently acting on own initiative
• Desire to “do the right thing”
• Takes personal ownership of work and interactions
• Tenacity/persistence and an assertive mentality
• Demonstrates attention to detail
• Competent on Microsoft Word/Excel/Outlook/PowerPoint
• Proactive in seeking personal improvement
• Agile approach to mobile working.

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. 
• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.   
• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
  • Treat the security of all information assets according to their designated information security classification
  • Ensure that they only access information assets that they are authorised to do so.
  • Adhere to the procedure for reporting any security weakness or event
  • Commit to, and participate in, personal development of information security awareness & knowledge
• Comply with all laws and contractual obligations regarding the protection of data

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.