Claims Handler - #1707540

At HF, we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors.

So, if you want to experience what life is like at HF, take a look at our Claims Handler vacancy within our Outsourced Solutions Department, where you will be providing case management support on a variety of claims on behalf of the UK’s leading insurers.

We are looking to hear from individuals who are based near our offices in Manchester, Liverpool, Leeds, Birmingham, Southampton, or London.

The Claims department plays a crucial role in our business, handling claims while striving for the best customer experience in the UK insurer market. You will deliver a first-class experience to customers to get their claims dealt with quickly, requiring the support of specially trained, compassionate humans like you when our customers need it most.

Your day will be varied: helping customers solve problems, using your listening skills to ensure they receive the best advice, managing activity on all relevant aspects of claims to maximise cost control, and negotiating the best claim settlements. You will start by managing new claim registrations (FNOL/First Notification of Loss of Motor claims/Third Party claims), ensuring they are registered according to specific service level agreements.

Next, you will instruct relevant suppliers and investigators at the outset of each claim, validate policy coverage, consider clauses, warranties, and endorsements, and make accurate liability assessments to manage customer expectations.

Throughout, you will proactively communicate with customers and colleagues to manage expectations and achieve the best outcomes, while maintaining high standards in insurer relationships.

This role offers a real opportunity to start a successful career in law. HF has a strong reputation for developing and nurturing employees, with many opportunities for progression and a rewarding, prosperous career.

Effective communication and listening skills, a positive attitude, and the ability to operate under pressure are essential. Customers often call when stressed, so providing clear, friendly, and efficient support is crucial.

Ideally, you will have at least 12 months of experience in a claim handling role, managing a defendant or insurer caseload. Experience with MOJ and OIC Portals is advantageous but not essential.

Above all, high-level customer service skills and an empathetic nature are critical, as we act for insurers to lead in customer service and cost management.

“As a continuously evolving, dynamic team, we proactively seek for our team members to grow and develop their skills both within HF and with our clients. The HF approach is to support and empower teams to build upon their skills, work independently, and take initiative. We look forward to welcoming the successful candidate into our team, adding their knowledge and enthusiasm to our strong core.”

HF is one of the UK’s leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK’s 20 largest insurers in areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs, and Credit Hire.

Over the past 5 years, HF has expanded rapidly, investing in its people and adding commercial services to its traditional insurance client base.

We are an ambitious, independent, national law firm with a forward-thinking, innovative approach centered around our clients’ needs, not our own.

We offer various benefits, including:

• 25 days’ annual leave (plus public holidays), increasing to 30 days with service


• Company pension scheme


• Enhanced parental leave


• Electric Vehicle Scheme


• Cycle to Work scheme


• Life insurance and income protection


• Employee Assistance Programme & Digital GP service


• Season ticket loans


• HF Discount Hub

If HF feels like a place where you can belong, we’d love to learn more about you!

Once you submit your application, successful candidates will be invited to a virtual interview.

As an equal opportunities employer, we are committed to inclusive hiring. When applying, please let us know if you need any adjustments to support your recruitment process, and we will do our best to accommodate you.