Complaints Handler - Insurance - #1703923

Complaints Handler / Compliance Assistant

Location: Manchester (Hybrid)

Job Type: 12 month FTC

An Insurance client in South Manchester is seeking a Compliance Assistant / Complaints Handler to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business. You will be managing the complaint load whilst also supporting the wider Compliance team on the below responsibilities:

Key Responsibilities:

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  Complaints Management Support – Assist in handling and monitoring customer complaints to ensure regulatory compliance.


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  Third-Party Claims Oversight – Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.


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  Audit & Monitoring – Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.


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  Regulatory Reporting – Support the compliance team in tracking key compliance metrics and preparing reports.


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  Stakeholder Engagement – Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.

Key Requirements:

• Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.


• Knowledge of FCA regulations related to personal lines insurance is highly desirable.


• Strong attention to detail with an analytical approach to problem-solving.


• Excellent communication skills and ability to work collaboratively across teams.