Payment Operations Specialist - #1703530

Aldermore Group - why we exist

Let us tell you a bit about us

We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you a bit about the opportunity

You will be responsible for monitoring, assessing, and mitigating risks associated with payment transactions across the bank. You will play a key role in ensuring that payment processes comply with regulatory requirements, fraud prevention measures, and internal risk frameworks to protect the bank and our customers.

To act as an ambassador of the Bank's vision to; Back more people to go for it in life and in business.

What will your day look like?

• Analysing end-to-end customer journeys, assessing controls and defining enhancements
• Providing SME governance and control guidance across Payment Operations
• Collaborating with Risk, Finance and Compliance partners
• Coordinating internal and external audits
• Supporting the team with their RCSAs (Risk, Control Self Assessments)
• Reporting monthly Payment Operations governance packs
• Assist in the testing and implementation of new payment technologies and systems.
• Stay updated with industry developments, regulatory changes, and emerging payment trends
• Living the bank's culture and risk culture - encouraging balanced risk decisions in all activities and requiring compliance with all applicable policies, laws and regulations; and
• Ensure all mandatory training is completed within the required timeframes for your respective business line.

• Proven experience in payments processing within banking or financial services.
• Strong knowledge of UK and international payment schemes and regulations.
• Excellent problem-solving skills and the ability to handle complex customer queries with professionalism.
• High attention to detail and a proactive approach to resolving payment issues.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Familiarity with payment processing systems and digital banking platforms

• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there's lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.

Please note that we have a thorough referencing process, which includes criminal record checks.

The Company

We champion equality by supporting the exceptions to the rule and getting finance to where it's needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.

Behaviour Framework

Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we'll ask you to talk through some examples where you've demonstrated these behaviours in your previous roles.

The Benefits

As you would expect, we offer a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development throughout your journey with us.

Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:

Your Company Benefits

• Discretionary bonus scheme
• Aviva Digital GP
• Bus And Tram Benefit
• Employee Assistance Programme
• Eyecare Voucher & Display Screens/Desk Set-Up
• Flu Jab Vouchers
• Group Income Protection
• Life Assurance
• Metrolink Annual Pass & Clipper Ticket
• Microsoft Discounts
• Private Medical Insurance Shopping Discounts
• Toothfairy
• Your Workplace Pension
• Hybrid Working

• Critical Illness
• Cycle To Work
• Dental Insurance
• Give As You Earn
• Government Tax-Free Childcare Scheme
• Octopus Electric Vehicles
• Save Our Planet
• Season Ticket Loan
• Spouse Or Partner Life Assurance
• Technology
• Wearable Technology
• Wellbeing App
• Will Writing