Assistant Property Manager - #1702969
@Venues
Date: 20 hours ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Were searching for an incredibleAssistant Property Manager to join our team!You will act as the first point of contact for the teams enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered.
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!
We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Property Management
To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).
To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.
To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.
To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.
To co-ordinate the processing of insurance claims in a timely manner.
To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.
To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations
To support key processes such as section 20s, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.
To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.
Customer Partnership
To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.
Financial Management
To manage all works and spends in line with budget, maintaining close oversight and control.
What are we looking for?
Experience working within a fast paced customer service environment
Residential property management experience is hugely advantageous, but not essential.
ARLA qualification (desirable)
Knowledge of principles of customer service excellence.
Strong organisation skills and the ability to manage multiple and often conflicting deadlines.
Were not your usual property company. Were the North Wests leading property managing agent!
At urbanbubble, were redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, were proud to serve 14,000 residents and growing. Were looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
So, what do you say interested?
Dont meet every single requirement? Dont count yourself out just yet. Studies have shown some individuals are less likely to apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character.
So, if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment process.
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
INDMED
REF-221 428
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!
We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Property Management
To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).
To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.
To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.
To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.
To co-ordinate the processing of insurance claims in a timely manner.
To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.
To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations
To support key processes such as section 20s, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.
To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.
Customer Partnership
To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.
Financial Management
To manage all works and spends in line with budget, maintaining close oversight and control.
What are we looking for?
Experience working within a fast paced customer service environment
Residential property management experience is hugely advantageous, but not essential.
ARLA qualification (desirable)
Knowledge of principles of customer service excellence.
Strong organisation skills and the ability to manage multiple and often conflicting deadlines.
Were not your usual property company. Were the North Wests leading property managing agent!
At urbanbubble, were redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, were proud to serve 14,000 residents and growing. Were looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
So, what do you say interested?
Dont meet every single requirement? Dont count yourself out just yet. Studies have shown some individuals are less likely to apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character.
So, if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment process.
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
INDMED
REF-221 428
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