Provisioning Delivery Coordinator - #1697701

Company Description

Location: Manchester, M15 5RL

Working Style: 4 days per week in the office

Contract: Permanent, Full time, Mon-Fri

Salary: £31,000

About M247

Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.

What sets us apart? It's simple: we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.

Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.

But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!

Position

The role

The Provisioning Delivery Coordinator plays a key role within the Service Delivery team, taking responsibility for the smooth delivery of new customer orders, the efficient management of service cancellations, and supporting the development and performance of more junior team members. This role requires strong coordination and communication skills, ensuring that all customer requirements are met to a high standard, and that internal and external stakeholders are effectively managed throughout the process.

Key Responsibilities

Order Delivery Management

• Own the end-to-end coordination and delivery of new customer orders across the product portfolio, ensuring services are provisioned on time and to the agreed specification.
• Act as the primary point of contact for customers, internal teams, and third-party suppliers during the delivery process.
• Proactively manage delivery timelines, resolving any issues or delays through effective stakeholder engagement and problem-solving.
• Ensure all necessary documentation, records, and system updates are completed accurately and in a timely manner.
  
  

Service Cancellations

• Oversee the cancellation process for customer services, ensuring correct procedures are followed, both internally and with third-party providers.
• Liaise with customers to confirm cancellation details and manage any dependencies or contractual requirements.
• Coordinate with technical, finance, and billing teams to ensure accurate and seamless service termination.
  
  

Team Support & Development

• Provide guidance, mentoring, and support to junior members of the Delivery team, helping to develop their skills and knowledge.
• Act as a point of escalation for more complex delivery and cancellation issues, ensuring swift resolution.
• Share best practices and continuously look for opportunities to improve processes and customer experience.
• Assist the Delivery Manager with workload planning, ensuring work is effectively allocated across the team.
  
  

Requirements

Key Skills & Competencies:

• Strong coordination and organisational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication skills, able to build strong relationships with customers, internal teams, and external partners.
• Proactive problem-solver, able to identify issues early and drive resolution.
• High attention to detail, ensuring accuracy in documentation, processes, and system updates.
• Confident working in a fast-paced environment with tight deadlines.
• Collaborative team player with a supportive and coaching mindset.
  
  

Desirable Experience

• Previous experience in a delivery coordination or service delivery role within the telecommunications or technology sector.
• Experience managing orders and cancellations, ideally for connectivity, networking, cloud, cybersecurity, or VoIP services.
• Familiarity with working closely with third-party carriers, suppliers, and partners to manage service provision and cessation.
• Experience supporting or mentoring junior team members is desirable.
• Comfortable using order management systems, CRM tools, and other business platforms.
  
  

Other information

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:

Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.

Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.

Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.

Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.

Learning Path: We support your professional growth by helping you attain relevant qualifications.

Family Matters: Enhanced Parental Leave ensures you never miss those important family moments.

Support System: The Employee Assistance Programme is here whenever you need a helping hand.

Ignite Your Potential: Our dynamic environment fuels growth and innovation.

This is just a glimpse – your journey with M247 is about to be a whole new adventure. Welcome to a realm where rewards redefine work!

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.

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