Customer Success Manager - #1696181

NEW ROLE!!

Role: Customer Success Manager – SaaS

Location: Manchester (Hybrid)

Salary: £40,000 – £55,000 DOE + Bonus + Benefits

Are you a people-first problem solver with a passion for driving customer success in the SaaS space? We're looking for an experienced Customer Success Manager to join our fast-growing tech company in central Manchester.

You'll play a key role in building long-term relationships with our customers, ensuring they get maximum value from our solutions while helping us grow through retention, upsell, and advocacy.

Why join us?

• Competitive base salary + a market-leading discretionary bonus


• 30 days holiday (including flexible bank holidays), increasing to 32 after 1 year


• Progressive parental leave policies


• Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection


• 5% employer pension contribution

What you’ll be doing:

• Own and manage a portfolio of B2B SaaS clients, acting as their main point of contact post-sale


• Drive product adoption, engagement, and satisfaction through onboarding, training, and regular touchpoints


• Identify opportunities for expansion and upsell while reducing churn


• Collaborate cross-functionally with Sales, Product, and Support to represent the voice of the customer


• Monitor customer health and proactively address potential issues


• Contribute to the development of customer success processes, playbooks, and best practices

What we’re looking for:

• Proven experience in a Customer Success or Account Management role within a SaaS environment
  


• Strong communication, relationship-building, and problem-solving skills


• Commercial mindset with experience identifying upsell opportunities


• Ability to juggle multiple clients, priorities, and timelines in a fast-paced environment


• Familiarity with CRM systems and customer success tools (e.g. HubSpot, Salesforce, Gainsight, etc.)


• A proactive, self-motivated attitude with a genuine desire to help customers succeed

This is an urgent role, if you match the skill set, please email your CV to ***************@maxwellbond.co.uk or call me on 0161 840 1025