Associate Director - Change Delivery - #1695937

Associate Director – Change Delivery

This is a Senior Leadership position, responsible for the successful delivery of the Markerstudy Change Portfolio, as well as for oversight of Head of Change Delivery roles and their teams.

This is a hybrid role and can be based from either of our Manchester, London, Southport, Stoke-On-Trent, Peterborough or Portsmouth offices.

Typical Accountabilities:

Change Portfolio Oversight

• Ensure the Markerstudy Change Portfolio is delivered safely and efficiently, through an appropriate number of Programmes and Projects.
• Oversight and line management of Head of Change Delivery roles and their teams.
• Work in partnership with the Director of Change Strategy and the Head of PMO to design and regularly update the Portfolio composition and hierarchy.
• Monitor the Markerstiudy Change Portfolio Performance against agreed KPIs, taking corrective actions as appropriate.

Stakeholder Management

• Form strategic relationships with internal & external stakeholders at Board Level, C-suite level and below.
• Form strategic relationships with peers in the Change Leadership Team, establishing clear lines of responsibility between ‘Change Strategy’, ‘Change Delivery’ and ‘PMO’.
• Support Head of Change Delivery roles and their teams in the removal of blockers, and the resolution of escalations.

Assurance

• Accountable for ‘first line’ Quality Assurance for the Change Portfolio, Programme and Project deliverables.
• Collaborate with the PMO function to design, implement and continuously improve Quality Assurance processes.
• Make informed decisions in line with delegated authority limits of project spend, invoice approval, gate movements.

Risk & Issue Management

• Work in partnership with the Head of PMO to ensure Risk Management Strategies are executed to identify and resolve Portfolio level / Thematic Risks and Issues.
• Work in partnership with the Head of PMO to ensure dependencies between Portfolios are identified and managed.

Process Improvement

• Set direction and design improvements to delivery processes, frameworks and tooling to reduce change delivery cycle time and costs. Monitor progress if those improvements with the Heads Of roles.
• Drive a culture of continuous improvement across the Change Function.

Other

• Deputise for the Chief Change Officer as and when required.
• Own continuous professional development, staying current with industry developments & innovations.
• Encourage, support and coach other team members across the function in their own development.
• Undertake other duties, training and/or hours of work as may be reasonably required in line with the role level.

Skills & Experience:

• Leading and managing complex Change Portfolios (£25m+)
• Leading and developing Heads of Functions and Programme Managers
• Delivering Complex change in a related industry e.g. Financial Services, Retail, Technology
• Experience in managing and communicating to stakeholders at all levels (C-suite and below)
• Experience in a range of Delivery Methods (e.g. Waterfall / Agile at scale) to safely and efficiently deliver change
• Formal Portfolio / Programme / project management qualification(s)
• Experience in the Insurance Industry (advantageous but not essential)

Why us?

Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners.

What we offer in return?

• A collaborative and fast paced work environment
• Private medical health care plan
• 28 days annual leave plus of Bank Holidays
• A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
• Life Assurance 4x annual salary
• Offices based in London, Manchester, Peterborough, Stoke-On-Trent, Southport and Portsmouth