PSC Manager - #1692996

The Role

We're looking for a confident and empathetic Team Leader to support and guide our UKI market agent team. As the first point of escalation, you’ll act as a knowledge hub, ensuring agents deliver excellent service while balancing business, compliance, and partner needs.

In this role, you’ll lead by example, living our company values and inspiring others to do the same. You’ll be responsible for mentoring and developing your team, managing performance, and driving quality and compliance. Strong organisational skills, clear communication, and a passion for people development are essential.

Reporting to the Partner Operations Manager, you'll keep the team aligned with process updates, support a smooth partner experience, and ensure service levels are met. If you're a natural leader who thrives in a fast-paced environment and values empathy alongside results, we’d love to hear from you.

Requirements

• Be part of a 24/7 on-call rota, roughly 2 weeks per quarter
• Have a contact centre background
• Managed a team of agents
  
  

Benefits

• 25 days holiday & paid bank holidays
• Life assurance
• Deliveroo Plus subscription which gives you access to exclusive offers and free delivery on selected orders.
• Employee assistance programme
• Company paid team meals and nights out
• Online learning courses delivered by global universities
• Subsidised health insurance & dental insurance
• Cycle to work scheme
• Pension
• Benefits including discounted gym subscription, wellbeing and pension contributions
  
  

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.