Performance and Insight Analyst - #1692716

What You Can Expect From Us

• We offer a competitive salary of £41,150 per annum
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
  
  

About The Role

We are now recruiting a permanent Performance and Insight Analyst to analyse, interpret and produce data and performance reporting for the organisation, identifying recommendations that influence strategic decision making and drive operational improvement. To ensure that consistent and valid data standards and quality are maintained.

This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West office's (Didsbury, Liverpool and Accrington) as the business requires.

Key Responsibilities

Performance Analysis and Insight

• Carry out all aspects of performance including developing indicators and reporting, and providing timely, accurate and intelligent analysis and insight to inform strategic and operational decision making. Provide statistical analysis, reports and narrative to drive service improvement. Proactively collate and present insight to colleagues at all levels across the organisation.
  
  

Data

• Perform regular checking of data, exception reporting and analysis to identify data problems and issues that require addressing. Carry out regular reconciliations and reviews. Ensure the highest standards of data quality and accuracy are consistently applied, to provide data assurance enabling decisions to be made with appropriate and valid data.
  
  

Collaboration

• Provide a link between the analysis of performance and other teams. Promote the use of data and insight across the business, including the use of innovative data presentation techniques. Develop strong relationships with colleagues to establish requirements and deliver reporting across all aspects of performance (including customer, assets, support services). Use data and analysis to influence colleagues and inform action and improvement at activity, operational and strategic levels. Collaborate with colleagues to ensure data reporting continues to meet the needs of Onward now and in the future.
  
  

External

• Produce external data and complete regulatory returns, as necessary. Compile, review and analyse benchmark information. Research approaches to insight, ensuring innovative use of data to shape services.
  
  

Essential

Skills, knowledge, experience and potential

• Experience of working with data to present dashboards and reporting frameworks that inform service delivery.
• Advanced analytical skills, using data to influence thinking and inform decision making.
• Experience of understanding customer and business needs, interpreting data and communicating analysis to assist decision making, and presenting analysis to colleagues at all levels.
• Experience of working to develop data and performance services and improve systems.
• Experience of working to deadlines and targets.
• IT skills – Microsoft office up to intermediate level.
  
  

Desirable

• Experience of managing projects and proactively leading areas of work.
• Experience of using Qlik (or other similar business intelligence tool).
• Experience of qualitative as well as quantitative analysis.
• An understanding of housing legislation, good practice, and current issues.
  
  

Qualifications

• A-Level standard or equivalent qualification
  
  

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

#INDHP