IT Case Management Developer - #1677590

Antony Hodari Solicitors is a practice providing legal services from its office in Manchester and Liverpool City Centres. An exciting role has arisen to join the IT Department. You will be working in a team-based environment as a Case Management Developer working on new and existing developments using Access Proclaim, the main system that is critical to business operations. The key objectives of the role are :

• To design, develop and maintain Proclaim, creating new workflows and templates, including the maintenance of existing workflows.

• To work within schedules and deadlines to agreed business priorities.

• Work closely with the Users and Managers to recommend and agree requirements.

• Ensure that system changes are tested and released successfully.

• Provide go-live support where necessary.

• To provide application support to internal and external Users to ensure stable delivery of our services, including liaising with 3rd party suppliers.

• Assist the Service Desk and take ownership of such calls until resolution or escalation.

• Responsible for improvement and maintenance of the case management database to include regular upgrades and patching of Proclaim, as specified by the software vendor.

• Able to work on projects alone or as part of a team.

• Able to work out of hours as and when required for urgent development work/project implementation. Mandatory Skills The successful developer must have

• Proclaim development experience or transferable case

management development experience from similar system.

• Stakeholder Management Desirable Skills This experience is desirable but not essential.

• T-SQL

• Esigning technologies

• Webservices & API’s

• Previous legal experience, particularly Housing Conditions, Environmental Protection and litigation.

• Knowledge of Agile

• Support experience, eg Windows, Active Directory, M365, Amazon Workspaces

• Commercial Awareness Candidate Qualities The successful candidate will have these skills and attributes :

• Communication skills

• Look for Continuous improvement

• Customer Service/Client Care

• Decision Making

• Problem Solving

• Strong analytical and communication skills with the enthusiasm to learn the mechanics of a complex case management system.

• Be able to work well within a team.

• Able to prioritise workload and manage multiple priorities.

• Excellent attention to detail