Divisional Head of Operations, North - #1658331

Divisional Head of Operations, North - North Based - ARD1085753

#AIB #InsuranceBroker

Are you an experienced and dynamic leader with a passion for operational excellence?

We are seeking a highly skilled and motivated **Divisional Head of Operations** to join our Senior Leadership Team. You will have worked in an Insurance Broking setting in a senior role before and have a good understanding of the workings of an insurance broking business. This critical role will see you leading regional operational teams across multiple branches, driving change and improving operational performance to support the overall divisional business plan. Reporting directly to the Divisional GI Managing Director you’ll play a pivotal role in ensuring the delivery of a compliant, effective, and value-added operational service.

Key Responsibilities

• Collaborate with the GI Operations Director to develop and implement divisional operational change strategies aligned with business standards and frameworks.
• Drive operational effectiveness and efficiency, improving P&L, increasing income, and ensuring regulatory compliance.
• Lead operational change management across multiple sites, fostering a culture of continuous improvement and delivering best practices.
• Oversee operational performance, monitor KPIs, and report findings to Senior Leadership Team.
• Manage risk, governance, and compliance to ensure the team adheres to FCA regulations and internal policies.
• Build and maintain strong relationships with internal teams, clients, insurers, and suppliers.
• Inspire and motivate your team, ensuring professional development, clear objectives, and effective performance management.
• Promote a cost-efficient culture and ensure financial governance is maintained across the division.
  
  

What We Are Looking For

• Strong experience in managing operational teams and driving change across multi-site organizations.
• Previous knowledge and experience using Acturis system is preferable
• A proven track record of improving operational efficiency, delivering operational strategies, and achieving financial goals.
• Excellent leadership and people management skills with the ability to inspire, develop, and motivate teams.
• In-depth knowledge of risk management, governance, and FCA compliance requirements.
• Ability to work collaboratively with multiple stakeholders, including internal teams, clients, and senior leadership.
• Strong analytical skills with the ability to assess operational performance and identify opportunities for improvement.
  
  

If you're ready to take on a high-impact leadership role and make a significant difference within the division, we would love to hear from you!

#Operations #Leadership #ChangeManagement #Compliance #FinancialServices #JobOpportunity #ArdonaghAdvisory

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With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community. #TIB