Customer Success Manager - #1656413

• Managing a portfolio of client accounts, building strong, long-term relationships.


• Running regular client reviews, delivering training sessions, and helping customers make the most of the product offering.


• Using data and analytics to monitor customer success, identify usage trends, and forecast risks or opportunities.


• Acting as the voice of the customer internally-bringing feedback into conversations around product development and decision-making.


• Collaborating with suppliers to stay ahead of new product features and ensuring customers are supported with updates and rollouts.


• Creating and updating user-friendly 'how-to' guides to help customers get the best out of the platform.


• Spotting commercial opportunities within your accounts and delivering value-led upsell conversations.

A background in Customer Success or Customer Experience within a B2B SaaS, telecoms or product-based environment.

• Someone who's comfortable managing large, complex accounts and has a natural commercial mindset.


• Experience with data-led reporting and the ability to turn insights into action.


• A confident communicator who thrives on building genuine, lasting relationships with customers.


• This role is suited to someone who can hit the ground running-someone ready to shape the role and grow within it.

Our client, a leading player in their industry, is seeking an experienced Customer Success Manager to join their growing team. This is a high-impact role where you'll take ownership of a portfolio of key B2B accounts, driving engagement, adoption, and long-term value for large business customers.

This is a fantastic opportunity for a Customer Success professional looking to take their next step with a business that truly values close client partnerships and product innovation.With a generous salary of £55,000, we're confident this role will attract the very best talent in the market.If this sounds like the role for you, we'd love to hear from you-apply now!