Utility Analyst - #1654398

Utility Analyst 

£24,570 - £25,500 plus great benefits(Work Level 6C)  

Manchester city centre - In this role you’ll work in a hybrid way, splitting your time between home and the office 2 days per week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

We’re looking for a Utility Analyst to join us our Source to Pay team within our wider Co-op Business Services (CBS) department. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’. 

As a Utility Analyst, you’ll help us to validate utility bills for suppliers, helping to make sure that suppliers are paid accurately and on time, and managing queries on behalf of the team. This is a perfect step up role for someone who’s got strong experience in a customer facing role or similar.

What you’ll do

• Validate utility bills for internal and external customers


• Complete COTs (Change of Tenancies) 


• Manage supplier/customer queries through the Salesforce case management system


• Be involved in Power Billing Transformation - reviewing our current processes and making them fit for the future


• Manage utility approvals and payments to suppliers


• Support with supplier query calls and debt resolution 

This role will suit people who have

• Good Microsoft Excel skills and general IT skills with the ability to use programmes across Microsoft Office/365 


• Experience in a customer service role 

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)


• 28 days holiday (rising to 32 with service) plus bank holidays


• A pension with up to 10% employer contributions


• Access to a subsidised onsite gym (at our Manchester HQ)


• Coaching and training to support your career development


• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it


• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.

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