3rd Line Support Engineer - #1654305

3rd Line Support Engineer - Manchester City Centre - £45,000 + bonus

The Company:
Lorien Global are working in partnership with a company who're adding a new position into their technical support division, the role is for a 3rd Line Support Engineer to help them grow the team based in central Manchester.

The Role:
Working closely with the Digital Solutions Manager and the wider Service Delivery Team you'll need to ensure streamlined support of the online systems across the varied business estate. Taking triaged tickets from the Service Desk then with thorough troubleshooting of the fault will identify the cause and provide a fix. On occasion when one can't be found you'll escalate to specialist teams such as Development or Infrastructure.

An excellent benefit to this role is that you get access to a wide range of technologies, giving you chance to learn new skills and you get access to progression opportunities within the business.

The Requirements:

• Held an advanced support position and has excellent troubleshooting skills


• Good understanding of monitoring tools and software (Instana, Splunk, Solarwinds, Prometheus, Grafana)


• Knowledge of both Windows and Linux troubleshooting


• Experience in an ITIL environment


• Understanding of website hosting (DNS, HTTP/s, Certifications, basic networking, etc.)


• Excellent verbal and written communication skills across teams


• Some knowledge of AWS would be helpful but not essential

The Benefits:

• Salary band available of £45,000


• Company bonus scheme


• Hybrid working (Two days per week in the office)


• Flexible start/end times


• 25 days annual leave plus bank holidays

We're looking to hire these roles ASAP, as such interviews will be taking place over the coming weeks. Submit your CV to be considered.

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.