1st / 2nd Line Support Engineer - #1627306

Job Title: 1st / 2nd Line Support EngineerLocation: Manchester City Centre (Office-based)Salary: £25,000 - £32,000 DOEWork Structure: Hybrid after probation (2 days WFH)We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations.Responsibilities:

• Acting as the first point of contact for all IT-related issues and requests
• Providing 1st and 2nd line support across hardware, software, and network issues
• Managing tickets and ensuring timely resolution or escalation
• Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.)
• Setting up and configuring new hardware (laptops, desktops, mobile devices)
• Assisting with project work and system upgrades as needed

Requirements:

• Previous experience in a 1st or 2nd line support role
• Strong troubleshooting skills and a proactive attitude
• Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory)
• Good communication skills and a customer-focused approach
• Experience in an internal support environment is desirable but not essential

Benefits:

• Competitive salary up to £32,000 (depending on experience)
• 25 days annual leave, plus bank holidays
• Medicash support plan
• Birthday off!
• Central Manchester location with great transport links
• Internal progression opportunities

If you fit the above criteria and you're looking for your next role - please apply for immediate consideration.

Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.