Customer Services Associate - #1627304

Customer & Technical Support – Entry-Level Opportunities

Competitive + Bonus + Benefits

Manchester (Hybrid), UK

Permanent full time

Looking to begin your career in a friendly, fast-paced environment where you’ll learn loads and make a real difference?

Join IRIS Software in Manchester as either a:

• Customer Services Associate – helping customers with day-to-day questions
• Technical Support Associate – solving more technical problems using software tools

Both roles are fully office-based and follow a rotating shift pattern:06:00–14:00 ¦ 08:00–16:00 ¦ 10:00–18:00 (Monday to Friday only)

You don’t need any previous experience — just a positive attitude and a willingness to learn!

What Will You Be Doing?

Customer Services Associate – Helping customers use our software (iSAMS):

Answer questions by phone, email, and live chatLog issues and track them in our systemFix simple problems or pass more complex ones to the technical teamKeep things friendly and professional.

Technical Support Associate – Helping fix more technical problems:

Support more detailed or complex issues from schoolsUse tools like SQL, JavaScript, and web browsers (we’ll teach you!)Work closely with the Customer Services teamKeep records and share what you’ve learned

What Are We Looking For?

We're after people who are:Friendly, patient, and good at explaining thingsHappy to work in a team and help othersComfortable using computers and learning new systemsGreat at staying calm and solving problems.

It’s a bonus (but not essential) if you:Have worked in customer service or admin beforeKnow a bit about websites, code, or school systemsAre familiar with systems like Google Drive or iSAMS

Why Apply?

Full training (no experience needed!)A team that supports you from day one Real career opportunities as you growA job that helps schools run smoothlyA competitive salary and great benefits

Ready to start your career in tech and customer support?Apply today and take the first step with IRIS Software Group!