Customer Service Advisor - German Speaking - #1133767

WEX Inc.

Date: 1 week ago
City: Manchester
Contract type: Full time
Work schedule: Full day
WEX Inc.


About the Team/Role

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.
WEX is fleet, corporate and health payment solutions provide its customers – comprising small
businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum
of business sectors. We are executing against a multi-pronged growth strategy that enables us to
maintain our leadership position and we hire people who share our passion for continuous innovation,
client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a
talented Customer Service Advisor to join our team supporting customers across Europe.
You will be working in an expanding Department, covering a European wide operation. The Department
will be undertaking a varied number of tasks required to maintain an operation supporting a growing
Fuel Card business.

What’s on offer?

  • Competitive salary of £25,000

  • Annual company bonus

  • 37.5-hour week – Monday to Friday, no evenings or weekends

  • Hybrid working (1-2 days per week in the Manchester office)

  • Industry leading pension scheme 

  • 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays 

  • Private Medical

  • Cycle2Work Scheme

  • GymFlex

  • Life assurance 

  • Income protection

  • Discounts & perks platform 

  • Employee wellbeing

  • Continuous training, coaching and development within a helpful and encouraging environment

  • Career progression opportunities

How you'll make an impact

  • Advise Sales of customers commercial queries

  • Investigate transaction declines & velocity queries

  • Liaising with all staff both in Manchester and in European Offices

  • Log all queries and action on Logging Tool

  • Chargebacks, Copy Invoice Requests, Transaction Queries

  • Produce Copy Invoices on request

  • Provide on-going support to colleagues and highlight training requirements to Team Leader

  • Answer phone calls with set criteria and within parameters set out by the Company

  • Assist in identifying and resolving areas that reduce chargeback liability or queries

  • Carry out data entry for Customers & Cards

  • Production of Customer Transaction Files and Reports

  • Forward customer payment concerns to Credit Collections immediately

  • Provide support to customers using website/systems provided

Experience you'll bring

  • Previous experience in similar Customer Service role

  • Ability to mentor, develop & improve skills of others

  • Adaptable to organisational change requirements

  • Excellent communication skills (written and verbal)

  • Build a powerful sense of ownership and teamwork

  • Establish and maintain co-operative and effective working relationships

  • Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager

  • Make identifiable contributions to business objectives

  • Positively represent the company

  • Self-motivated, organised and can work on own initiative

  • Taking “ownership” of problems

What's next?
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application 

We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.

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