CRM Manager - #1133451

Forward Role Careers


Date: 1 week ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Forward Role Careers
CRM Manager

£40k - £45k

Hybrid working

Manchester

Forward Role are working with an active play business to recruit a CRM Manager. They are growing at a huge rate, in just under 10 years they've opened 10 sites across the UK and they have no intentions of stopping there

Their culture reflects their business, fun, high energy, no hierarchy and lots of autonomy and ownership

If this sounds like you, read on!

Responsibilities:

Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance

Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar

Bring creativity and science to the creation of all comms creative

Map out all the significant customer journeys to develop customer experience and increase value

Track and measure the effect of all customer marketing initiatives and campaigns to allow reporting and evaluation

Build solid relationships across the business and help build better customer experiences across all touchpoints

Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation

Manage customer data within marketing to guarantee they collect and use it compliantly to meet their goals...

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