Customer Relationship Account Manager - #1133447

BeTechnology Group

Date: 1 week ago
City: Manchester
Salary: £25,000 - £27,000 / year
Contract type: Full time
Work schedule: Full day
BeTechnology Group

Position: Customer Relationship Account ManagerLocation: Manchester, on-site Salary: £25,000 - £27,000

Before you apply: Please read through the description in detail and make sure you are suitable for the role. You must also be happy to be 5 days on site, there is no flexibility on this.

I am currently partnered with a Managed Services Provider based in Manchester who are looking for a driven and enthusiastic Customer Relationship Manager to work alongside the Head of Account Management.

Your role will solely focus on building and maintaining strong relationships, being the main point of contact for your assigned clients as well as running reports and gathering data.

This role is ideal for someone who is looking to step into an account manager position where they can develop their skills, learn the industry and want to be in a role where building strong relationships is key.

What you will be doing day to day: Serve as the primary point of contact for designated customersCultivate and nurture long-term relationships with client accountsEnsure timely delivery of requested products and services to clientsPredict and monitor client account metricsConduct regular TBRs (Technology Business Reviews) and Account Reviews as per customer requirementsHandle incoming phone calls from assigned accountsAssist in gathering initial information from new inquiriesProvide administrative support for account managersConduct regular touch points and account reviews with qualifying customersUtilize HubSpot to log all interactions with assigned customersGenerate other reports as needed on a routine basis

What are we looking for:Experience with either Hubspot or Zomentum is advantageousGreat communicator Previous experience working in a similar position where you managed accounts and customers Previous experience working for an MSP or other IT related business Enthusiasm, drive and willingness to learn Full UK drivers license

Benefits:Parking with Allocated SpacesPer Mile Mileage for any onsite visitsLaptopMobile PhoneAccess to Mental Wellbeing Support ServicesAccess to Health and Well Being Services & ActivitiesEye Tests

Want to find out more? Apply now with your most up to date CV and let's chat!

Please note: You must be based in Manchester and happy to be on-site 5 days a week.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.

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