Case Handler Quality Assessor (Office) - #1133178

Guidant Global Careers

Date: 1 week ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Guidant Global Careers
Guidant Global are currently seeking several Quality Assessors to join and play a vital role in our growing case handling team. You will be reviewing, analysing, and assessing completed cases as well as giving valuable and constructive feedback to colleagues, fostering their growth and development. Additionally, you will offer support, where necessary, to the train members of staff to achieve the quality standards set to ensure all cases are dealt with to the highest standard

Embracing flexible working, these roles have options for office based in Manchester, hybrid or fully remote working

What to expect as a Quality Assessor

Ensure appropriate number of quality audits are conducted, in a timely manner and with constructive feedback

Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's

Make risk/impact assessments within existing processes and procedures

Conduct calibration calls with clients to understand expectations

Support the operational leadership team to highlight operational risks and areas for improvement

Ensure accurate and on-time reporting on quality, breaches and complaints

Support training, onboarding, and recruitment of team members to ensure the maximisation of available resource. Supporting speed to competency KPI's whilst ensuring quality delivery

Take responsibility for overall quality assessing/continuous improvement for the team


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