Customer Service Advisor - #1133095

Back 2 Work Complete Training

Date: 1 week ago
City: Manchester
Salary: £24,000 / year
Contract type: Full time
Work schedule: Full day
Back 2 Work Complete Training

We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum.

Customer Service Advisor benefits:

  • Canteen on site
  • Free car parking on site
  • Good links to public transport
  • Uniform provided
  • PPE provided

Customer Service Advisor role:

  • Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
  • Provide accurate information about products, services, and company policies to customers.
  • Assist customers in resolving issues and finding appropriate solutions.
  • Process returned goods and items for customers within agreed time-frames.
  • Ensure customer complaints are handled effectively and escalated when necessary.
  • Maintain a high level of knowledge about our products and services to effectively assist customers.
  • Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
  • Document and update customer interactions and transactions in the company's CRM system.
  • Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
  • Handle escalation calls in the first instance to establish.

Training is included to prepare you for this role

Customer Service Advisor pay:

£24,000 per annum.

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