Hospitality Host - #1128236


Date: 1 week ago
City: Manchester
Contract type: Full time
Work schedule: Full day

We currently have an exciting opportunity to join our Hospitality Team here at Manchester Airport. We operate the unique brands – Escape Lounge and 1903 Lounge where passengers can relax and enjoy our hospitality service before they board their flights. We pride ourselves on giving our guests a first-class experience and we are now seeking customer focused individuals to join our team. Principal Accountabilities include:

  • Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service

  • Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check.

Deal with and report on any discrepancies, together with recommendations for solution.

  • Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers.

Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business

  • Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.

  • Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.

  • Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.

  • Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.

  • To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

  • Provide assisted service to guests during their stay with business services including fax, computer access and printing.

Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy

  • To work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.

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